Privacy Policy

Last Updated: October 2, 2026

Creative Pulse LLC (“Creative Pulse,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit creativepulse.us (the “Website”), communicate with us, submit a form, book an appointment, subscribe to communications, use our chat or messaging features, or otherwise interact with Creative Pulse.

By using the Website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Creative Pulse, we may collect the following categories of information.

Information You Provide Directly

We may collect information you voluntarily provide, including:

  • Name
  • Business or organization name
  • Email address
  • Telephone number
  • Mailing or business address, when applicable
  • Information submitted through contact, inquiry, quote, lead, or appointment forms
  • Project descriptions, service interests, budgets, timelines, and other information relating to an inquiry
  • Appointment and scheduling information
  • Newsletter and marketing preferences
  • SMS and other communications consent preferences
  • Communications you send to us by email, text message, chat, forms, or other methods
  • Information provided during a client relationship
  • Payment or billing-related information when applicable

Please do not submit sensitive personal information through general contact forms unless it is necessary for your interaction with us.

Information Collected Automatically

When you visit the Website, we and service providers acting on our behalf may automatically collect certain technical and usage information, including:

  • Internet Protocol (IP) address
  • Browser type and version
  • Device type
  • Operating system
  • Referring and exit pages
  • Pages viewed
  • Date and time of visits
  • Approximate geographic information derived from an IP address
  • Website interactions and navigation
  • Advertising and campaign attribution information
  • Cookie and similar technology identifiers

We may use cookies, pixels, tags, scripts, analytics technologies, and similar tools for these purposes.

2. How We Collect Information

We may collect personal information:

  • Directly from you
  • Through Website forms and appointment-booking tools
  • Through chat and messaging tools
  • Through email, telephone, and SMS communications
  • Through our customer relationship management (“CRM”) system
  • Through analytics and advertising technologies
  • From service providers acting on our behalf
  • From publicly available sources when appropriate
  • During an actual or prospective client relationship

3. How We Use Personal Information

We may use personal information to:

  • Respond to inquiries and requests
  • Provide information about our services
  • Schedule and manage appointments
  • Prepare for prospective projects
  • Communicate with leads, customers, and clients
  • Provide video production, photography, web design, branding, marketing, social media, and related services
  • Manage client and customer relationships
  • Send project, appointment, service, billing, and administrative communications
  • Send marketing communications where permitted by law and consistent with applicable consent
  • Follow up with prospective and past customers
  • Operate, maintain, troubleshoot, and improve the Website
  • Understand Website traffic and user interactions
  • Measure advertising and marketing performance
  • Personalize or improve our communications and services
  • Maintain business, financial, compliance, and consent records
  • Detect, investigate, and prevent fraud, abuse, security incidents, or unlawful activity
  • Protect our rights, property, systems, customers, and users
  • Comply with applicable legal and regulatory obligations
  • Establish, exercise, or defend legal claims

We may also use information for other purposes disclosed at the time of collection or with your consent.

4. Customer Relationship Management and Communications Platforms

Creative Pulse uses third-party technology and communications providers to help manage leads, customers, communications, appointments, workflows, and marketing activities.

Our primary CRM and marketing automation platform is GoHighLevel/HighLevel. Information submitted through certain Website forms, appointment systems, chat tools, email communications, or SMS communications may be transmitted to and processed through this platform.

We may also use Google Workspace and related Google services for email, file storage, productivity, analytics, advertising, and business operations.

These providers may process personal information on our behalf as necessary to provide their services.

5. Email Communications

If you provide your email address, we may use it to respond to inquiries and send transactional, relationship, administrative, or service-related communications.

Where permitted by applicable law, we may also send marketing emails regarding Creative Pulse services, news, offers, or other information that may be relevant to you.

Marketing emails will include an appropriate method for unsubscribing. You may unsubscribe from marketing email communications at any time by using the unsubscribe mechanism included in the message or by contacting us.

Unsubscribing from marketing communications does not necessarily prevent us from sending non-marketing communications relating to an active inquiry, transaction, project, contract, account, or other business relationship.

6. SMS and Text Messaging

Creative Pulse may offer SMS/text messaging for both non-marketing and marketing purposes.

Non-Marketing SMS

If you consent to non-marketing SMS communications, messages may include:

  • Responses to inquiries
  • Appointment confirmations and reminders
  • Project or service updates
  • Follow-up communications
  • Scheduling communications
  • Customer-service communications
  • Other communications relating to your inquiry, project, or relationship with Creative Pulse

Marketing SMS

If you separately consent to marketing SMS communications, messages may include:

  • Promotions
  • Special offers
  • Service announcements
  • Marketing campaigns
  • Past-client or customer reactivation communications
  • Other promotional communications from Creative Pulse

Consent to receive marketing SMS messages is not a condition of purchasing services from Creative Pulse.

Where our forms provide separate marketing and non-marketing SMS consent options, you may select either, both, or neither.

Message frequency may vary. Message and data rates may apply.

You may opt out of applicable SMS communications at any time by replying STOP. For assistance regarding SMS communications, reply HELP, call or text +1 (617) 459-8187, or contact contact@creativepulse.us.

We maintain records of SMS consent and opt-out requests where reasonably necessary for operational and compliance purposes.

Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Cookies and Similar Technologies

The Website may use cookies and similar technologies to operate Website functionality, remember preferences, understand Website usage, measure performance, support security, and assist with advertising and marketing.

We use a consent-management system to provide information and choices concerning applicable cookies and tracking technologies.

Where required, non-essential cookies and similar technologies are used in accordance with the consent choices available through our cookie banner or consent-management tools.

For more information about the cookies and similar technologies used on the Website, please review our Cookie Policy, when available through the Website.

8. Analytics and Advertising

We may use analytics and advertising services to understand Website usage and evaluate the effectiveness of our marketing.

These services may include technologies provided by:

  • Google Analytics
  • Google Tag Manager
  • Google Ads
  • Meta platforms and advertising technologies, where implemented
  • Other analytics or advertising providers that we may implement in the future

These technologies may use cookies, pixels, tags, or similar technologies to collect information about Website visits and interactions.

Where required by applicable law, such technologies are subject to the consent choices presented through our Website’s consent-management system.

9. Artificial Intelligence and Automated Technologies

Creative Pulse may use artificial intelligence, automation, and machine-assisted tools to support business operations, including communications, customer service, content development, workflow automation, analysis, scheduling, and administrative functions.

Information you provide may be processed through technology providers that supply these services when reasonably necessary to perform the relevant function.

We seek to use such tools in a manner consistent with this Privacy Policy and applicable contractual and legal obligations.

We do not intentionally use automated systems to make decisions that produce legal or similarly significant effects concerning Website visitors solely through automated processing.

10. How We Share Personal Information

We do not sell or rent personal information or lead lists.

We may disclose personal information to service providers and contractors that assist us with legitimate business functions, such as:

  • Website hosting and administration
  • CRM and customer communications
  • Email and productivity services
  • Cloud storage
  • Analytics
  • Advertising and marketing technology
  • Appointment scheduling
  • Payment processing
  • Accounting and business administration
  • Information technology and security
  • Professional advisory services

These providers may access information only as reasonably necessary to provide their services or as otherwise permitted by applicable law and their agreements with us.

We may also disclose information:

  • When required by law, regulation, subpoena, court order, or other lawful process
  • To protect the rights, safety, security, or property of Creative Pulse, our clients, users, or others
  • To investigate suspected fraud, abuse, or unlawful activity
  • In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law
  • At your direction or with your consent

SMS opt-in data and consent are subject to the additional restrictions stated in Section 6.

11. Payment Processing

If Creative Pulse offers online payments, invoices, deposits, or similar payment functionality, payment transactions may be processed by third-party payment processors.

Creative Pulse may receive transaction-related information such as payment status, amount, customer name, billing information, and transaction identifiers. Payment-card information may be collected and processed directly by the applicable payment processor rather than stored by Creative Pulse.

The payment processor’s own privacy policy and terms may apply to its processing of payment information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, operational, contractual, accounting, security, dispute-resolution, and legal purposes.

Retention periods may vary depending on:

  • The nature of the information
  • The nature and duration of our relationship with you
  • Whether an inquiry becomes a client engagement
  • Contractual obligations
  • Accounting and tax requirements
  • Applicable statutes of limitation
  • Security and fraud-prevention needs
  • Regulatory requirements
  • The need to maintain evidence of communications consent or opt-out requests

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

We also rely on reputable service providers to provide security controls for systems they operate on our behalf.

No website, transmission method, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

14. Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have rights concerning your personal information, which may include the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Request information about certain disclosures or uses of your information
  • Exercise other rights provided by applicable privacy laws

These rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, contact:

contact@creativepulse.us

We may need to verify your identity before completing certain requests.

15. Canadian Users

Creative Pulse is based in the United States but may provide services to individuals or businesses located in Canada.

Where Canadian privacy or electronic-communications laws apply to our activities, we seek to process personal information and electronic marketing communications in accordance with applicable requirements, including applicable consent, identification, and unsubscribe obligations.

Canadian recipients may withdraw consent to commercial electronic messages using the unsubscribe mechanism provided in the applicable message or by contacting us.

16. Children’s Privacy

The Website and Creative Pulse’s services are intended for adults and businesses and are not directed to children under 18.

We do not knowingly solicit business inquiries or knowingly collect personal information through the Website from children under 18.

If you believe a child has provided personal information to us, please contact us so that we can evaluate and address the situation as appropriate.

17. Third-Party Websites and Embedded Content

The Website may contain links to, integrations with, or embedded content from third-party websites and services, including video, social media, maps, or other content.

Those third parties may collect information when you interact with their services. Their collection and use of information are governed by their own privacy policies and practices.

Creative Pulse is not responsible for the privacy practices of third-party websites or services that we do not control.

18. Business Transfers

If Creative Pulse is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction as permitted by applicable law.

Any successor entity may continue to process personal information in accordance with this Privacy Policy unless otherwise disclosed.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal obligations.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the policy. Material changes may also be communicated through the Website or other appropriate means when required.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Creative Pulse LLC
Webster, MA 01570
Phone: +1 (617) 459-8187
Email: contact@creativepulse.us
Website: creativepulse.us